Techline Support Specialist

Techline Support Specialist 1

Location:

Smyrna, TN |

Job Schedule:

Full-time hybrid (M–TH onsite, Friday remote) | Education Requirement: AA degree preferred. ASE Master Certification required or OEM certification. Sponsorship:
No.

Replies to TECH LINE cases via email or phone, and/or responds to chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. Contributes to building brand value and achieving enduring profitable growth.

• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• As necessary, performs other related duties of which the above are representative.

Required:

• Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
• Experience: Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.
• Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in‑house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification.
• Computer
  
  Skills:
  
  Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non‑creative formats. Typing speed of 30 wpm or better.
• Travel: No travel.

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Be supported with a comprehensive benefits package, including medical, mental health, parental leave, retirement savings and unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position…