Medical Coordinator

Overview

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families.

Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

Requisition #: req
16010

Location: Smyrna, TN

Hours: Full-time (40 hours/week)

• One time Sign-On Bonus: $1500
• Additional Incentive Bonus after 6 months, based on performance and other factors: $1500
• Internal Candidates are not eligible for Sign-On Bonus*

* Internal Candidates are not eligible for Sign-On Bonus.

• As a Medical Coordinator, serve as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the respective regional site location; develop positive working relationships with contracted providers within the medical program(s); ensure UC minor receives timely and needed medical care.
• Arrange and coordinate appropriate health services, including urgent, emergent, and preventative health services for children in care; maintain complete, confidential medical records for children; communicate health needs to case managers and clinicians; schedule health care appointments; coordinate transportation to appointments; ensure qualified interpretation and translation services; serve as a liaison for community health care providers.
• Schedule and transport youth to all medical appointments within the allotted timeframe.
• Maintain and manage medical files in UC Portal and ensure all records are updated.
• Formulate treatment authorization requests to Point Comfort Underwriters for unaccompanied refugee clients.
• Provide resources and reports upon discharge.
• Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and ORR.
• Reconcile and address all billing errors to ensure accurate billing with no profit loss.
• May participate in on-call to assist shelter care staff with medical issues after business hours as dictated by program needs.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Periodically travel to health care provider facilities to build positive working relationships and transport clients.
• Essential job responsibilities may vary based on the specific needs of each program/department.
• May be required or asked to participate in a Bethany sponsored event.
• Complete other duties as assigned.

• Minimum of one (1) year of employment in public health or healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
• Licensed practical or vocational nurse (LPN/LVN) or higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor’s degree), OR a bachelor’s degree in a relevant field.
• Bilingual Spanish/English fluency required.
• Excellent verbal and written communication skills.
• Must have an ability to provide excellent and compassionate customer service.
• Ability to work independently and exercise a high level of confidentiality.
• Must be reliable with time sensitive deadlines and tasks.
• Work well under pressure and adaptable to change.
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions.
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization.
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite.
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.