Telecommunicator

Job Overview

Telecommunicator position with a base salary of $48,799.25 and annual performance and longevity bonuses. Five vacancies available.

Paid Holidays: 13 days
Paid Time Off: 0-4 years of service = 23 days (7.08 hours per pay period)
Longevity Bonus:
Based on Years of Service
Merit Pay:
Based on performance (Annual Salary increase and Bonus)

• Short and Long-Term Disability
• Employee Assistance Program
• Basic Life Insurance (1x Salary or $50k minimum, $10k spouse, & $5k child)
• Retirement Match
• Education Reimbursement
• Free Wellness Programs and Free Gym Access

• Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio and telephone.
• Operates a computer to enter, retrieve, review or modify data and performs basic maintenance of computer systems, communications equipment, and general office equipment.
• Dispatches appropriate agency personnel to incident locations based on nature, location, and number of units needed.
• Maintains communications with all parties involved in emergency situations and monitors status/location of officers and emergency units.
• Maintains logs, computer records, and hard-copy records of calls, work activities, activities of dispatched units, and related information.
• Exchanges pertinent information with department personnel, other departments, and outside agencies.
• Monitors radio traffic of other departments and other law enforcement, emergency, and non-emergency agencies to respond to radio calls.
• Prepares or completes various forms, reports, correspondence, logs, lists, or other documents.
• Records all information via computer and performs data entry functions by keying data into a computer system.
• Maintains confidentiality of departmental documentation and issues.
• Responds to requests from law enforcement personnel or other authorized individuals for information involving license plates, driver's license records, criminal history records, warrants, missing/wanted persons, and other background information.
• Operates national or state criminal information computer systems (NCIC/TCIC) to retrieve and update criminal information and motor vehicle/license records.

• Must be a U.S. Citizen.
• Must have a High School Diploma or G.E.D.
• Must pass a thorough background check.
• Must never have been arrested or convicted of any crimes involving drugs, alcohol, or violence.
• Must be able to pass a physical and psychological exam administered by a licensed doctor.
• Must be able to perform effectively through high-stress situations.

Upon completing training, the employee will be assigned to either 2nd or 3rd shift depending on the needs of the department.

The Town of Smyrna offers a generous benefit package for its full–time employees. Part‑time positions are not eligible for employee benefits.