Guest Advocate; Cashier or Front of Store Attendant​/Cart Attendant; T2360

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2360)

• Full-time

Jobs for Humanity is partnering with Target to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name:
Target

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work.

It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the:

• Ability to communicate and interact with guests to build an inclusive guest experience
• Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Ability to adapt to different guest interactions and situations
• Experience promoting and selling various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
• Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Speak to the benefits of the Target Red Card with every guest and assist them through the application process
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
• Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies…