Case Manager Smyrna Career Center

Overview

3205 South Cobb Drive
Smyrna, GA 30080, USA

• Provide case management and related services to participants in support of the program’s financial, mission, training, continuous quality improvement and marketing goals.
• Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.
• Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.
• Maintain quality relationships with community partners.
• Participate in community and Goodwill meetings as needed or as assigned.
• Support the operations of the Career Center site.
• Attend the majority of TTFs and complete all core training.
• Other duties as assigned.

• FRM (Case Manager I) – Page 2 of 3 – Rev Date: 09/20/2024
• Related to trade as assigned.
• Maintain quality relationships with community partners.
• Conduct program activities and coordinate with stakeholders to ensure service delivery.

• Master’s Degree in rehabilitation counseling or counseling-related field preferred.
• Bachelor’s degree in rehabilitation and disability studies or related field (e.g., rehabilitation, education, special education, social work or psychology) with one’s year experience linking with community resources, special education or instruction.
• Associate degree in a vocationally related field with two years of counseling experience or equivalent, with two years of experience in case management, linking with community resources, special education or instruction, and ability to work under direct on-site supervision of a bachelor’s degree holder as listed above.
• Working knowledge of case management, interviewing, and counseling techniques.
• Strong analytical, writing and communication skills.
• Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; knowledge of community resources, occupational information and job readiness.
• Proficiency in computer systems and Microsoft Office Suite.
• Ability to facilitate positive actions and growth of participants in a flexible geographic work environment, with self-direction, prioritizing and organizational skills.
• Strong judgment and ability to maintain positive working relationships with a wide variety of organizations and individuals.
• Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).
• Ability to conduct orientation for new participants regarding program services, policies and procedures.
• Maintain regular contact with referring agency and/or funding provider(s).
• Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.
• Maintain documentation and records of program participants; prepare reports and summaries required for applicable funding and regulatory sources.
• Ensure smooth transition of cases across services and programs as necessary.
• Observe and meet with participants on the job in community-based work sites; coordinate supervision of all participants to ensure program quality and consistency.
• Advocate for participants’ right to a higher quality of life through work within program parameters; ensure protection and confidentiality of participants’ rights.
• Provide ongoing supportive counseling and crisis intervention as needed by coordinating referrals to and utilization of community resources.
• Maintain participant case files and documents according to Career Services policies and procedures; prepare a professional development plan and quarterly updates to achieve goals.
• Comply with Agency, Career Services, CARF, federal and grant regulations, SOPs and safety and security policies and procedures.
• Participate in or lead program advisory council, community advisory boards and/or associations.

• The ability to push, pull and lift 20 lbs. with or without accommodations.
• Must be able to safely operate a vehicle and have a valid driver’s license.
• Must be able to meet all physical requirements to perform all duties relating to Career Services, including driving, material handling, transporting and carrying documents.

Travel throughout North Georgia is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.