Technical Analyst

This large retail client in the Atlanta area is seeking a Technical Analyst to work fully onsite providing IT support to end users.
Description
What we are looking for...
Immediate need for a contractor
3 months (for now...may go longer depending on how long it takes HR to backfill)

What will they do?
Supporting IT equipment in mid-size corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 11 & MacOS operating systems
Support mobile devices, printers, scanners, wireless, AV, VPN, etc.
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through SNOW
Troubleshoot and resolve hardware and software issues for all corporate devices
Backup, restoration, and migration of user data
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Job Requirements
Details:
What do you need to succeed?
Experience supporting MacOS, Windows OS, MS Office
365, SNOW, AV Conferencing Systems, Printers and PC hardware
Some knowledge of Active Directory concepts and administration
Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
Familiar with Imaging corporate devices using tools such as Kace SDA and MS Autopilot
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
Self-motivated / Self-managed
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Skills
Windows 11, macos, hardware troubleshooting, corporate break/fix, servicenow, customer support, a+ certification, dns, dhcp, smtp, Kace SDA, MS Autopilot, ios, android, Bachelor's Degree
Top Skills Details
Windows 11,macos,hardware troubleshooting,corporate break/fix,servicenow,customer support
Additional Skills & Qualifications
Desired Characteristics (but not necessary)
A+ Certification
2+ years of experience
Bachelor's degree in Computer Science, Information Technology, or related technical field experience
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Smyrna, GA.
Pay and Benefits
The pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Smyrna,GA.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in…