Senior Help Desk Analyst

Are you a tech‑savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry‑level role
—we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.

• Troubleshoot complex technical issues across hardware, software, and connectivity for end‑users.
• Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
• Administer and support M365 services, including Exchange, SharePoint, and Teams.
• Image and deploy PCs using industry‑standard tools and practices; manage full lifecycle of hardware and software.
• Collaborate with internal teams to support software deployments and IT initiatives.
• Monitor and respond to helpdesk tickets promptly and efficiently.
• Participate in continuous improvement initiatives to enhance IT support functions.
• Document and maintain IT processes and procedures.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3–5 years of experience in enterprise or military IT environments.
• Strong knowledge of Active Directory and M365 administration.
• Experience with automation and scripting (Power Shell, Python, etc.).
• Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools.
• Excellent problem‑solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Required:
  
  CompTIA A+ and Microsoft Certified:
  Azure Fundamentals.
• Preferred:
  Certifications in Azure administration, AI, or Development.

This is your chance to work in a fast‑paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.

Referrals increase your chances of interviewing at Tier4 Group by 2x.

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