Intake Call Center Specialist-Part Time

Overview

Shift Information:
Wed/Sat/Sun 3PM - 11PM and Mon/Wed/Fri 3PM - 11PM. Alternating shifts with a requirement to be available two weekends per month.

Join our team as an Intake Clinician. The Intake Call Center Specialist is responsible for receiving, scheduling, and/or referring inquiry calls. The specialist also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The specialist works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient is safe.

The Intake Call Center Specialist functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics. The specialist works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.

Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health.

Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.

Experience: One year of related experience, with knowledge of psychiatric patient care techniques and understanding of mental illness, preferred.

Licensure: Must maintain a valid driver's license in the applicable state.

• Operate a multi-function telephone set
• Operate computer terminal; input data into computer programs
• Maintain filing systems; maintain logs and records
• Coordinate and schedule assessments; operate photocopier; operate FAX machine
• Ability to interact with internal and external clients
• Flexible and adaptable to learning and understanding technology
• Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level
• Strong written, oral, and interpersonal communication skills
• Highly self-motivated, directed, and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Able to communicate effectively within the department and with members of interdisciplinary teams
• Proven analytical and problem-solving abilities

Successful completion CPR/First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer:
Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

This is a non-exempt Full-Time position. The expected compensation range is $18.50 to $22.00/hour. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Intake Call Center Specialist!

Note: The essential job functions of this position are not limited to the duties listed above.