Customer Service Representative

Windy Hill Veterinary Hospital, Georgia, United States

(on-site)

Posted 3 days ago

Job Type: Part‑Time

Job Function:
Veterinary

We are seeking a friendly, organized part‑time Client Service Representative to support our front‑desk operations. This role is ideal for someone who enjoys working with people, multitasking, and contributing to a smooth, welcoming clinic environment.

• Client Communication & Scheduling:
  • Answer calls and emails promptly with professional, friendly service
  • Schedule appointments based on client needs and veterinarian availability, including forward booking
  • Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets' care on track
  • Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments
• Client Relations & Service:
  • Greet clients warmly and ensure a positive experience throughout their visit
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Managing Patient Information & Technology:
  • Update client and patient records in our practice management system with accuracy and efficiency
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
  • Maintain organized records of client communications and appointments to streamline operations
• Support the Medical Team & Practice Operations:
  • Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client‑focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

• Must be able to work in a fast‑paced, dynamic environment.
• Occasional lifting up to 40 pounds independently; physical tasks may be required.

At Ameri Vet, we are committed to your growth, development, well‑being, and success. While the following benefits apply to full‑time employees, they reflect our overall culture:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.