Health​/Human Service Case Manager II

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

The Health & Human Services Case Manager II is responsible for providing comprehensive case management services to individuals and families, including conducting assessments, developing service plans, coordinating resources, and ensuring timely access to essential supports. This position maintains accurate documentation, meets regulatory requirements, and collaborates with internal teams and community partners to promote client stability and well‑being. Because a significant portion of residents primarily speak Spanish, the Case Manager II provides bilingual communication to ensure equitable access to services, reduce language barriers, and support clear, compassionate interactions between residents and staff.

• Bachelors degree or higher in Behavioral or Social Science or related field.
• Read, write and speak Spanish fluently.

Applicants who do not possess the selective requirement will not be qualified.

• Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
• Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorise and recommend necessary changes and adjustments.
• Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
• Establish effective working relationships with clients, family, community, and professional sources.
• Provide guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provide information and case coordination on‑site, via email or telephone to individuals or groups.
• Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Six months experience in making recommendations as part of a client’s service plan such as clinical treatment, counselling, or determining eligibility for health or human services/benefits.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or…