Customer Service Representative

Specialty Building Products is a people first organization.

You may be wondering, why should I join Specialty Building Products?

• We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
• We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
• Grow with us; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.

Responsibilities and Essential Functions:

• Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
• Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
• Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.

Required credentials:

• High school diploma with a 2-year degree preferred.
• 2-4 years sales experience, building industry experience preferred.
• Excellent communication skills including service-oriented telephone manner.
• Must understand and possess good business and selling principles and negotiation skills.
• Must be computer literate, Microsoft Word, Excel, and Outlook.
• Strong organization and administration skills.
• Self-starter, pro-active and the ability to take initiative.
• Must have basic math and analytical skills.
• Be personable, articulate, knowledgeable and professional when communicating with customers.
• Ability to learn skills quickly with a mature and service-oriented attitude.
• Excellent communication (verbal and written) and organizational skills.
• Capability to rely on experience and judgment to plan and accomplish goals.
• Self-starter, pro-active and able to take initiative.
• Attention to detail and highly motivated.

Starting pay $21.00+/hr., based on experience.

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success.

We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

Serving our communities:

We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.