Member Relationship Advisor - Floating; Providence, Smithfield, North Providence, Greenville

Overview

About Navigant Credit Union:
People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first.

These are why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year after year by the Providence Business News. Our core values are Leadership, Unity, Caring, and Integrity, guiding principles for our organization and priorities for Navigant Credit Union employees. We invest in our workforce and offer professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.

If you believe you would be a great fit, check out our open positions and apply today.

As a Member Relationship Advisor I at Navigant Credit Union, you will be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. You will play an active role in the following areas:

• Delivering outstanding service:
  Help members in person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes.
• Cross-selling products:
  Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
• Loan processing and member support:
  Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU s Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps.
• Problem-solving and advocacy:
  Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
• Team collaboration:
  Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch teams and business partners to acquire and deepen member relationships.
• Sales and community engagement:
  Work toward meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals.

Education

• High school diploma or GED required.

Qualifications

• Tech-savvy:
  Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus.
• Communication:
  Strong verbal and written skills to explain financial products clearly. Service-oriented and willing to educate members on products and services that benefit their financial well-being.
• Organizational skills:
  Ability to multitask and be detail-oriented in a fast-paced environment.
• Team-oriented:
  Collaborative mindset, eager to contribute to a positive, member-focused team. Availability to travel within the credit union s footprint based on business needs.

• Sales skills:
  Ability to recommend products and services based on member needs.
• Banking experience: 2 years in member service and/or teller area of a credit union or other financial institution.
• Loan processing:
  Understanding of loan origination, underwriting, and documentation.

Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, you will make a direct impact on our members  financial journey and receive:

• Competitive salary plus incentives:
  Earn a competitive salary with performance-based incentives.
• Comprehensive benefits:
  Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
• Career growth:
  Ongoing training and professional development opportunities to advance your career.
• Work-life balance:
  Paid time off, paid volunteer hours, and a supportive work environment that values your time and energy.

Navigant Credit Union is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.