Learning & Development Trainer Job Smithfield area,Rhode Island USA,Education / Teaching

ABOUT THE ROLE:

Under general supervision, but following established policies and procedures, responsible for organizing, and conducting credit union training programs by providing creative and effective classroom instruction on a diverse range of subject matter. Schedules, conducts, and facilitates blended learning programs for new hires and follow‑up education. Develops, customizes, and maintains related training support materials. Ensures that all branches are supported with dedicated monthly training sessions to provide training and support for specific identified issues in each branch.

Ensures acceptable audit results and adherence to credit union and regulatory procedures. Is responsible for providing quality internal member service and acts as primary operational contact for branches. Works with various departments to implement and support new initiatives. Performs a variety of routine daily tasks; prepares correspondence; participates in special department projects.

WHAT YOU WILL DO:

Works closely with the AVP of L&D and L&D Manager to ensure quality training programs are developed, customized, approved, maintained, revised, properly documented, and delivered as required.

Develops and uses appropriate training methodologies to communicate information clearly, concisely and in accordance with participant needs; appropriately applies adult learning theories in a classroom environment; creates a motivational, inspiring experience that transfers back to the work environment; finds creative solutions to assist employees in learning required materials.

Prepares for training delivery by reviewing, analyzing, and developing a thorough understanding of course content and materials; develops training facilitation skills practice, such as preparing simulations, setting up the classroom and systems, testing scenarios, and preparing a course schedule; gathers information needed to adjust or adopt for specialized training or coaching for any group regarding specific items or processes (including "train the trainer" sessions).

Schedules, conducts, and facilitates blended learning programs, classes and workshops including, but not limited to, the following areas:

New employee orientation
Teller training
MSR training
Accelerated training for head/assistant head tellers
Operational policies and procedures
Any training developed internally for any stakeholder

Develops and maintains a strong working knowledge of front‑line operations and subject matter expertise in focus areas; uses current and past line work experience to add depth to training delivery and ensures consistent operational practices are maintained throughout the credit union's regional network and departments; maintains up to date knowledge of all related credit union policies and procedures and functions as a subject matter expert for those subjects.

Maintains knowledge of all products and services as well as the systems utilized to support them.

Assists and attends quarterly head teller and MSR meetings, follow‑up with posting meeting minutes to credit union intranet.

Develops, customizes, and maintains training support materials and visual aids; ensures materials are effectively proofread for format, spelling, punctuation, clarity, content accuracy and completeness.

Maintains various classroom facilities, classroom equipment and supplies, and other related materials; ensures training sessions are conducted in an open, friendly, and professional environment that promotes successful knowledge transfer to the participant as a willing learner.

Evaluates training performance throughout the learning process by use of classroom participation, skill practice, simulations, testing and other means; conducts voluntary surveys and classroom evaluations with participants; implements appropriate actions based on performance and discussions with the AVP of Learning & Development and the Learning & Development Manager.

Assists in the activities of other trainers in conducting training sessions by participating in the design and content creation of training modules.

Provides quality internal member service and acts as primary operational contact for branches.

Performs…


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