Customer Accounts Manager

Customer Accounts Manager

Join to apply for the Customer Accounts Manager role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it’s a career with purpose.

Salary: $14.00 to $14.75 per hour. This position is also eligible for incentive pay based on performance.

Customer Account Managers drive our stores' success by leading the customer accounts department, aiming to achieve company standards for collections and lease renewals. They strategically influence team performance to help our customers achieve their goals of ownership and perform a wide variety of job functions as directed by the General Manager.

Customer Account Managers connect and relate well to people, demonstrate empathy, listen attentively, and navigate difficult conversations. Strong leadership, multi‑tasking, organizational, and negotiation/persuasion skills are essential. All Aaron’s team members share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

• Attainment and upkeep of customers’ accounts, including maintaining updated information in the store computer system and documenting all payment appointments.
• Assist the General Manager with operational functions such as account recommendations, payment frequency, and payment history to monitor accuracy.
• Act as second up to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly, and monthly department goals.
• Clean and certify merchandise in the cleaning station for all personally returned merchandise.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all store functions and multitask.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.
• Benefits vary based on full‑time and part‑time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay position will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based…