Store Customer Service Specialist

Store Customer Service Specialist

Join to apply for the Store Customer Service Specialist role at Sherwin-Williams.

17.50/​hr - 17.50/​hr

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also promptly resolve any customer concerns, maintain high quality and visual standards, and consistently achieve sales goals.

Job duties involve contact with customers, including minors, and access to cash and other payment methods. The company requires a criminal history review to protect its operations and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected candidate will work at Store #2524, located at 932 N. Bright Leaf Blvd, Smithfield, NC, 27577. This is a full-time position of up to 40 hours per week, with a starting salary of 17.50/​hour.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• High School diploma or GED
• At least 1 year experience in a delivery, retail, or customer service position
• Previous work experience selling paint and paint related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Entry level

Full-time

Sales and Customer Service

Chemical Manufacturing and Manufacturing

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process.