Sales Support Associate III

Sales Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, the brand emphasizes inclusive and courageous style for all customers.

• Greet customers with a smile and eye contact, offering your name.
• Interact genuinely and naturally with customers.
• Read cues to determine customer needs.
• Conduct email/name capture, where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Thank customers genuinely and encourage return visits.
• Represent the Coach brand appropriately.

• Receive shipments and transfers.
• Notify Store Management of new product arrival.
• Scan cartons/transfers and verify store information.
• Communicate discrepancies to Store Management.
• Process shipments/transfers per Coach standards and time frames.
• Organize and clean stockroom daily, including off‑site warehouse when applicable.
• Shifts product in the stockroom; react to sell‑through and supply new product.
• Manage stock levels and ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts as directed.
• Participate in store physical inventory counts as scheduled.
• Maintain Company Loss Prevention standards.

• Analyze sales floor regularly to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities as directed.
• Effectively communicate information regarding price, features, color, and stock availability.
• Respond to customer requests confidently and partner with sales team or Store Management when needed.
• Uphold housekeeping standards.

• Drive for Results – consistently exceeds goals and pushes self & others.
• Customer Focus – dedicated to meeting internal & external customer expectations.
• Creativity – generates new and unique ideas and connects unrelated concepts.
• Interpersonal Savvy – builds rapport across all levels, uses diplomacy and tact.
• Learning on the Fly – quick learner, open to change, experiments for solutions.
• Perseverance – finishes tasks despite resistance or setbacks.
• Dealing with Ambiguity – handles change, acts without full picture, manages risk.

1–3 years of previous retail experience (cashier/stock/ sales) in a luxury retail service environment; current knowledge of fashion trends and competitive marketplace.

High school diploma or equivalent; college degree preferred.

Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie use, reading price and product release sheets.

Ability to work at a fast pace, maneuver sales floor, shelves, and stockroom; lift and carry up to 25 lbs regularly and up to 50 lbs when handling product cartons.

Flexible schedule including nights, weekends, and holidays; availability during high retail traffic and sales days (e.g., Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Base pay range: $15.00 to $17.75 per hour, compliant with minimum wage requirements.

General benefits include health, dental, vision, life, disability insurance, 401(k) plan, paid time off, and employee discounts.

Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based solely on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other protected basis.