Customer Service Representative

The Department of Utilities is seeking a customer-oriented and motivated Customer Service Representative to join our team. The Department of Public Utilities provides retail water service to approximately 49,000 customers and retail sewer service to approximately 8,000 sewer customers.

Employees in this position are primarily responsible for assisting customers and collecting and processing payment for utility accounts. Work also involves receiving and processing applications for service, answering the phones, researching and responding to customer requests and concerns, and general office work (filing, operating copy machines, and computer terminals).

• Collect and process payments for utility accounts.
• Receive and process applications for service.
• Receive telephone calls and walk-in customers and assist them with billing and service application questions and complaints, in accordance with departmental policies.
• Prepare work orders.
• Establish and maintain a variety of files.
• Utilize computerized data entry equipment to enter, update, store, and/or retrieve information.
• Other duties, as assigned.

• Cash handling experience and strong public contact experience required.
• Ability to multi-task.
• Effective written and verbal communication skills while communicating with courtesy and firmness.
• Organization, attention to detail, and conflict resolution skills.
• Excellent mathematical and computer skills.
• Ability to speak Spanish is beneficial.

Performs related duties as required.

• Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, talking, and hearing.
• Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze data, for extensive reading and work with figures; to operate a computer, to use measuring devices, to operate a motor vehicle; and to determine accuracy and neatness of work.

• High School graduate with advanced coursework in Business Administration, Office Technology or equivalent education/experience.
• Prior experience with public utilities is preferred.