Processing Assistant III - Medicaid Division

Overview

Johnston County is an Equal Opportunity Employer.

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for a Processing Assistant III. The department seeks a highly motivated self-starter to work with the Medicaid Division Director and other management staff. This role requires extensive experience with Microsoft Office and Google Workspace (Word, Excel, Docs, Sheets). Responsibilities include data collection and entry into local and state systems, taking minutes, proofreading materials, scheduling, and disseminating information.

The position may be cross trained to serve as a receptionist and rotate mail pickup and delivery when needed, greet customers and visitors, and assist with directing them to the appropriate location or services.

Periodic performance of emergency on-call duties may also be required. Performs other duties of a similar nature and level as assigned.

Essential duties and responsibilities include, but are not limited to, the following:

• Provide a variety of office support and technical assistance to accomplish mail flow throughout the agency.
• Receive, prepare and scan mail into the electronic data management system.
• Interact with internal and external customers regarding supply requests and orders, delivery of mail, and questions about items scanned.
• Maintain timeliness and documentation requirements as mandated by State and County regulations.
• Perform other duties of a similar nature and level as assigned.
• Be able to lift at least 30 lbs. and hold a valid North Carolina driver’s license.

• General knowledge of office or work unit procedures, methods and practices.
• General knowledge of correct spelling, punctuation and specialized vocabulary; ability to proofread.
• General knowledge of office accounting, database management, and record-keeping procedures and mathematics and their application in the work environment.
• Ability to use spreadsheet software applications such as Microsoft Excel or Google Sheets.
• Ability to learn and apply a variety of guidelines.
• Ability to handle confidential and sensitive information appropriately.
• Ability to use a variety of office equipment; ability to work with people with courtesy and tact.
• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries.
• Ability to record and compile information based on general guidelines.
• Ability to gather and provide information and instructions regarding work processes or procedures.
• Ability to balance and reconcile figures.
• May coordinate the work of other support staff, student workers or volunteers.
• Ability to learn to use specialized equipment.

High School Diploma or equivalent and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.

Associates Degree with extensive advanced experience and knowledge of Microsoft Office and Google Workspace, including customizing page layouts, templates, capturing and recording data, using shortcuts and formula functions, building charts and graphs, sorting and filtering data. Preference will be given to individuals who have executive assistant experience.

Note
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This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program. Benefits include medical (no-cost for employee plan), dental, life, and additional coverages; on-site wellness clinic and virtual telehealth program at no cost. Other benefits include NC Retirement System participation, a 401(k) match, generous paid leave and holiday schedule, tuition reimbursement, and more. To learn more, visit

01 Please select your highest level of education completed.

• High school diploma (or GED)
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other…