Housing Options Officer

My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support, and case management services to residents in housing need.
This is a hybrid working role with a strong hourly rate to match.
You will work closely with applicants to assess their circumstances, explore all available housing options, and implement tailored solutions that promote sustainable housing outcomes.

Key Responsibilities
Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
Assess homelessness applications and determine statutory duties
Develop and manage Personalised Housing Plans (PHPs)
Negotiate with landlords, agents, and support services to prevent homelessness
Manage a caseload of clients with varying and often complex needs
Maintain accurate case records and ensure compliance with relevant legislation and policies
Work collaboratively with internal departments and external partners

About You

Experience in housing options, homelessness, or a related advisory role
Strong knowledge of housing legislation and welfare benefits
Excellent communication and negotiation skills
The ability to manage a busy caseload and meet deadlines
Empathy, resilience, and a solution-focused mindset
Strong IT and case management skills

If you are have experience within Housing Options and are keen to get into your next role then please apply today