Technical Operations Lead

Technical Operations Lead – Hardware & Manufacturing Key Responsibilities

• Own and oversee day-to-day hardware manufacturing, testing, licensing, and order fulfilment
• Act as the primary point of contact for all hardware-related operational queries
• Coordinate across engineering, sales, supply chain, manufacturing partners, and customer support
• Manage and improve operational processes to ensure consistent quality and on-time delivery
• Lead weekly order fulfilment and manufacturing progress reviews
• Support readiness for new product introductions
• Liaise with contract manufacturers on quality, supply chain, and production issues
• Oversee customer support operations and service-level performance
• Line manage, support, and develop technical support and testing team members
• Track, report, and reduce operational issues through clear metrics and continuous improvement

• Proven experience in electronics manufacturing, test engineering, or technical operations
• Strong leadership and people management experience
• Excellent organisational skills with the ability to manage competing priorities
• Confident communicator, able to work across teams and with external partners
• Hands-on, adaptable approach suited to a small, fast-moving organisation
• Strong problem-solving mindset with attention to quality and detail
• Comfortable working across multiple locations, including regular travel to manufacturing partners