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Job Description & How to Apply Below
Technical Operations Lead – Hardware & Manufacturing Key Responsibilities
- Own and oversee day-to-day hardware manufacturing, testing, licensing, and order fulfilment
- Act as the primary point of contact for all hardware-related operational queries
- Coordinate across engineering, sales, supply chain, manufacturing partners, and customer support
- Manage and improve operational processes to ensure consistent quality and on-time delivery
- Lead weekly order fulfilment and manufacturing progress reviews
- Support readiness for new product introductions
- Liaise with contract manufacturers on quality, supply chain, and production issues
- Oversee customer support operations and service-level performance
- Line manage, support, and develop technical support and testing team members
- Track, report, and reduce operational issues through clear metrics and continuous improvement
- Proven experience in electronics manufacturing, test engineering, or technical operations
- Strong leadership and people management experience
- Excellent organisational skills with the ability to manage competing priorities
- Confident communicator, able to work across teams and with external partners
- Hands-on, adaptable approach suited to a small, fast-moving organisation
- Strong problem-solving mindset with attention to quality and detail
- Comfortable working across multiple locations, including regular travel to manufacturing partners
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