Network Service Technician

Network Service Technician – Thames Water

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience (advantageous).
• IT literacy and good time management.
• Positive attitude and a can‑do approach.

• Starting salary from £29,000 per annum, depending on skills and experience.
• Annual Leave – 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance‑related pay plan linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave – 4 weeks paid and optional 2 weeks unpaid.
• Enhanced Maternity Leave – 26 weeks full pay and 13 weeks half pay.
• Access to benefits for health, wellbeing and finances – annual health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers and life assurance.

Bourne End – SL8 5NT

38 hours/week + rota (1 in 8 late shifts & standby).

Clean UK driving licence and happy to drive between jobs.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. We need passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water is unique, rewarding and diverse. You’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. We’re committed to being a great, diverse, and inclusive place to work.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date. Apply as soon as possible to avoid disappointment.

Find out more about our benefits, perks and core purpose and values.