Desktop Support Analyst

Responsibilities

• Deliver departmental objectives and support the wider IT strategy.
• Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management.
• Deliver end‑to‑end IT service management support across the organisation.
• Support advanced configuration, system setup and IT asset management processes.
• Ensure adherence to IT policies, standards and guidelines.
• Identify opportunities for improvement and actively introduce and encourage innovation.

As a RCP desktop support analyst you should have a can‑do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence.

You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English.

The Royal College of Physicians (RCP) is a professional membership body for physicians and has a rich history dating back to 1518.

Our activities focus on educating, improving and influencing for better health and care. We work from two main sites – The Spine in Liverpool and an iconic Grade I‑listed building in London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. Join us to help achieve our vision.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people – our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and celebrate diverse perspectives.

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role.

• 29 days annual leave plus bank holidays
• Group personal pension plan with 7% employer contribution
• Interest‑free season ticket loan
• Life assurance
• Annual pay award
• Flexible working hours
• Employee assistance programme – 24/7 advice and support for any work‑related issues as well as any problems affecting your home life
• Occupational health team – includes employment and work‑related health assessments, health checks and workstation assessments
• Cycle to work scheme
• Professional training and development opportunities
• Enhanced maternity and paternity pay
• Staff discounts platform – including discounts on cinema tickets and a range of high‑street brands

£27,962 – £30,680 (plus £2,000 Market Forces Premium)