Patient Transport Liaison Officer

Overview

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Wexham Park Hospital, Slough. Full time, Permanent - Thursday through to Saturday and Monday through to Wednesday then the same time off (08:00 – 20:00) 36 hr week.

• Bridge the gap between hospitals and the operations team on a daily basis. You will be integrated within the flow room and involved in site and bed meetings to understand demands placed upon the hospital.
• Be the point of contact for escalation for your designated trust in bed crises, patient queries, risk assessments, and other matters. You will be the point of contact between bed managers and EMED managers. The role provides assistance with patient flows in the hospital environment.
• Check and plan daily and future bookings within the Cleric controlling system, ensuring resources are correct and all sub-contractors, taxis and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including checking booking lists, data input, and completing ad-hoc forms/invoices as necessary.
• Maintain and enhance the performance and quality of service offered to patients and customers.
• Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks’ activity, identify peaks and troughs in demand, and ensure operational responsiveness.
• Assist operational managers with issues that arise throughout the day and respond to patients’ enquiries and questions as they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

• £13.50 per hour
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

• Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
• Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.
• Reliable – We do what we say we will do; we take…