Allocations Officer

We are seeking a motivated and customer-focused Housing Allocations Officer to join our Housing Services team. You will play a vital role in assessing housing applications, maintaining the housing register, and ensuring properties are allocated in line with policy, legislation, and the needs of applicants.

Assess and process housing applications, verifying eligibility and priority banding in line with the Council’s allocation policy and housing legislation

Manage and update the housing register, ensuring records are accurate and up to date

Allocate properties fairly and transparently, working closely with housing providers and partner organisations

Provide clear advice and guidance to applicants on their housing options, rights, and responsibilities

Handle enquiries and correspondence professionally, maintaining excellent customer service

Prepare reports and case files as required, ensuring compliance with data protection and safeguarding standards

Experience in housing allocations, lettings, or a similar housing role

Strong knowledge of housing legislation, allocations policies, and eligibility criteria

Excellent communication skills, with the ability to explain complex processes clearly to applicants and stakeholders

Strong IT and administrative skills with attention to detail

Ability to manage a varied workload, meet deadlines, and work under pressure

A team player with a commitment to fairness, equality, and delivering a high-quality service

If you have the relevant skills then please apply today