Credit Controll Associate

Join IRIS Software Group as a Credit Controll Associate. This is an entry‑level role that offers a structured start to a career in finance, operations, and customer‑service.

You will support the management of customer accounts and invoices, ensure accurate record keeping, resolve payment queries, and provide professional customer communication. The position is designed for someone at the start of their career who wants to learn how a business operates, build confidence, and develop skills that open doors across the company.

Credit & Collections keeps the business running smoothly by ensuring customers, sales, and finance are aligned. When accounts are accurate and invoices are resolved quickly, customers experience better service and the company remains financially healthy.

• Support the management of customer accounts and invoices
• Maintain clear, accurate notes so information is always up to date
• Help resolve invoice queries and payment questions
• Speak with customers in a professional, friendly manner
• Escalate issues when needed, with guidance from senior colleagues
• Produce account updates and credit notes when requested
• Collaborate with Sales Order Processing to keep customer details accurate
• Contribute to team targets and service standards
• Participate in team projects and improvement initiatives

• Recently completed education or entering a first professional office‑based role
• Customer‑facing experience (part‑time work, retail, hospitality, call centre, volunteering, etc.)
• Enjoy learning new things and picking up information quickly
• Resilience and perseverance when tackling unfamiliar tasks
• Strong organisational skills and attention to detail
• Clear, respectful communication with customers and colleagues
• Team‑player mindset and support for shared goals
• Drive to build skills and grow over time, not just “do a job”
• Previous Credit Control or finance experience is not required
• A degree is welcome but not essential

• A clear, supportive entry point into a professional business role
• Practical skills in finance, customer communication, and organisation
• Training and mentoring from experienced colleagues
• Early responsibility with guidance and structure
• Exposure to multiple teams across the business
• Clear progression opportunities over time

Submit a CV and answer a few short questions. The process includes an optional AI video interview (recommended) or a live Teams call. After a preliminary check‑in, you will complete online assessments and a group session focused on teamwork and collaboration.

Entry level | Full‑time | Finance, Customer Service, and Administrative | Software Development