Sub-Broker Channel Co-ordinator

In this role you'll be key to the success of our Sub-Broker Sales team. You'll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long term relationships.

• Coordinating contract submission, validation and handover to sales operations, ensuring accuracy and right first time standards
• Acting as a liaison between sub brokers and internal teams including Sales Operations, Compliance, QA, Finance and Supplier Relations
• Supporting commission processes by ensuring accurate tracking, validation and resolution of commission related queries
• Maintaining accurate and up to date records in CRM systems (Salesforce) and other tracking tools
• Identifying risks, issues or opportunities within the sub broker channel and proactively recommending improvements
• Supporting the implementation of new products, processes, pricing or regulatory changes within the channel
• Ensuring all activity complies with GDPR, Ofgem regulations and internal governance frameworks
• Contributing to team meetings, channel reviews and continuous improvement initiatives

• Minimum of 12 months administration experience
• A passion for exceptional customer service