Ward Clerk​/Receptionist - Coronary Care Unit

Job Overview

12-Month Fixed Term Contract

This is an excellent opportunity to join the Coronary Care Team at Wexham Park Hospital as a Ward Clerk/Receptionist
. You will play a vital role in supporting the administrative and reception functions of these busy wards, helping to ensure the smooth, efficient, and effective day-to-day running of the service.

This full-time position (37.5 hours per week) requires a proactive, organised, and professional individual who can deliver a high standard of reception and clerical support. You will be working in a fast-paced clinical environment, liaising with patients, visitors, and multidisciplinary teams while managing a wide range of administrative tasks.

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example;
  Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues via Planet FM and following up these requests

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Essential criteria

• High standard of English communication skills (verbal and written)
• GCSE or equivalent in Maths and English

Desirable criteria

• Excel and Word qualification or relevant transferable evidenced experience

Essential criteria

• Previous experience undertaking a range of clerical and administrative tasks
• High Standard of IT literacy/experience in computer use

Desirable criteria

• Previous health care experience
• Previous experience of working within a hospital setting

Essential criteria

• Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
• Ability to communicate effectively in English (written and verbal) with the ability to communicate well at all levels, both face to face and by telephone
• Ability to support clinical staff with patient and carers needs (non-clinical)
• Ability to work within a busy environment
• Flexibility to support another speciality/ward if required

Essential criteria

• Work flexible hours as the service requires of the role

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets…