Part-Time Truck Customer Service Representative - Slidell, LA

Overview

Enterprise Truck Rental Division has an exciting opportunity for a Part Time Customer Service Representative in Slidell, LA. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands. The division offers extensive car rental, truck rental, fleet management and other transportation services.

• Monday: 8:00 am to 5:00 pm
• Thursday: 8:00 am to 5:00 pm
• Friday: 8:00 am to 5:00 pm

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist in assessing the condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties as assigned

Equal Opportunity Employer/Disability/Veterans.

• Must be at least 21 years of age
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work the following schedule(s):
  Monday, Thursday and Friday: 8:00 am – 5:00 pm

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants must submit an appropriate medical examiner's certificate or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment).

Location:

1889 Old Spanish Trail, Slidell, LA 70458. Pay: $17/hour.