Assistant Store Manager, Orchard

Store Name/Number: IL-Old Orchard (0248) |
Address: 4999 Old Orchard Center Ste E9, Skokie, IL 60077, United States (US) |
Hourly/Salaried: Salaried (Exempt) |
Job Type: Full Time |
Position Type: Regular

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal – to reimagine the future of beauty.

At Sephora, our people are the driving force behind our success. We believe the best way to bring top‑notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at corporate headquarters and in Sephora stores, to arm them with the knowledge and tools to feel inspired and fearless.

As an Assistant Store Manager, you will support the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a dedicated associate team, fostering a positive work environment that encourages growth and development.

• Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
• Help develop and implement strategies to drive store sales and increase profitability.
• Assist in coordinating and overseeing sales, profitability, performance, service, and operations.

• Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
• Conduct performance appraisals, manage employee development, and provide ongoing feedback.
• Support the leadership team, ensuring effective collaboration and achievement of store goals.

• Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.
• Support client loyalty programs and services to ensure client loyalty and engagement.

• Maintain outstanding store condition and visual merchandising standards.
• Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
• Uphold Sephora brand excellence in‑store, ensuring a consistent and high‑quality client experience.

• Assist in managing inventory levels to ensure product availability.
• Support the Store Manager in allocating resources and handling staffing to ensure optimal productivity and performance.

• Proven successful experience as a retail assistant manager.
• 3-5 years of experience managing a high‑volume, complex retail or hospitality setting.
• Strong leadership skills and business acumen.
• Client management skills.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• A knack for attracting, identifying, and inspiring employees.
• Flexible availability to work a retail schedule.
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for the entire shift, and work in a fragrance‑filled environment while handling and applying products to clients with or without accommodation.
• Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook.

The annual base salary range for this position is $67,600.00 - $78,660.00. The actual base salary offered may vary based on qualifications, experience, skills, education, certifications, and other legitimate business factors. Employees may also be eligible to earn bonuses. Sephora offers a generous benefits package to full‑time employees, which includes comprehensive health, dental, and vision plans; a superior 401(k) plan; paid time off programs;

employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training…