Assistant Station Manager

Overview

Position Purpose This position is responsible for assisting the station manager in the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

PAY RATE
: $22.50/hour plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

• Assist the station manager in the overall operation of the testing facility in accordance with established policies and procedures, while promoting exceptional customer service. This includes:

• Manage and coordinate the operation of the station in the absence of the station manager
• Assisting with station voucher activity and ensuring that all funds are accounted for and properly reconciled
• Performing emissions testing during busy times to help mitigate wait times
• Maintaining testing equipment and reporting problems to technical support as needed
• Ensure that all customer complaints and damage claims are documented, and appropriately resolved in the absence of the station manager
• Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures. If incidents occur, promptly investigate and submit required incident reporting paperwork.
• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks

• Provide assistance with the management of the Station Remitter Program and ensure that all funds are accounted for and properly reconciled, which includes:

• Receive and properly secure remitter certificate inventory
• Process remitter transactions – debit, credit, voids and refunds
• Provide training on the station remitter program – including how to use the remitter application and payment processing terminal

• Assist with manpower needs of the station by leading and managing staff members. This includes:

• Creating a working environment that generates high employee morale and productivity
• Scheduling, assigning, and directing work to meet performance standards and contract requirements
• Selecting, coaching, training, and managing performance of team
• Evaluating employees by providing constructive feedback, counseling and documenting appropriately
• Conducting new hire and annual performance reviews in established time frames
• Enforcing Program dress code to ensure professional employee and station appearance
• Assist the station manager in meeting the overt auditing requirement
• Perform waiver inspections on all applicable vehicles, and grants waivers according to IEPA guidelines
• Travels to other stations as needed to provide management and staffing support
• Perform other duties as assigned by the station manager