Project Manager, Program ​/ Project Manager, Operations Manager

Who We Are

We are Service Master Restoration By Simons, a woman-owned and family-run water and fire damage restoration and specialty cleaning business, proudly serving the greater Chicago metropolitan area in Cook, Lake & DuPage Counties. Service Master Restoration By Simons is the Chicago-area company of choice for commercial and residential disaster restoration, re-construction, and specialized cleaning. Our expert staff handles large and small insurance losses and works closely with insurance adjusters, managers, building owners, developers, homeowners, and renters.

• Our community-like work environment focuses on providing extensive training to service our clients with the most advanced equipment in the restoration industry.
• We believe that engaged and happy employees makes Service Master Restoration By Simons an amazing place to work where we are always ready to help families and businesses recover from fire and water damage.

We are looking for a Project Manager. Project Managers lead our production activities in the field, making decisions that impact the success of job assignments for the Company. You will be responsible for writing estimates in Xactimate utilizing the program guidelines and IICRC standards.

This position is for managing the operational functions of a residential and commercial fire and water clean-up and restoration that include all facets of operational, financial and human resources management. In addition, this Manager position implements and enforces the overall mission and vision of the company. This position is also eligible for annual bonuses! Ideal candidate will showcase their creativity, leadership skills, attention to details and takes ownership of managing operational and analytical accountability with positive attitude.

• Monitor and inspect tasks for commercial and residential water and fire restoration jobs to ensure completion of drying, demolition and various restoration activities,
• Prepare/review documentation to include notes, photos and documents according to company policies and procedures,
• Explain restoration processes used to complete active jobs and next steps to resolution in person to customers, supervise technicians assigned to the job.
• You will need not only your excellent technical skills; you must have the necessary Customer Service skills to work through difficult situations. Project Managers are to lead by example by performing and supervising the work, as well as cross-training crew leaders and technicians.

• Ensure all customers are satisfied with all services performed and assist Customer Service and Marketing to efficiently resolves all customer complaints.
• Maintain a strong working relationship with the crews and Management through communication and leadership.
• Ensure the necessary equipment is assigned and available to each project.
• Ensure all employees are productively scheduled and assigned to customer projects on a daily basis according to the need of the customer and the ability of the employee.
• Ensure the safety of all assigned employees by continuously promoting safety, by maintaining all physical plant and equipment for safety, through enforcement of the company’s written safety program, and by conducting regularly scheduled safety meetings with production personnel.
• Together with the Management, ensure variable expenses (labor and supplies) meet budgeted target percentages.
• With the Management, establish weekly production goals for the field.

• Knowledge of Xactimate, Xactanalysis, MICA, Dash, Google Suite
• Responsible for creation of estimates in applicable software and filling out appropriate paperwork
• Document / review loss with clear and descriptive job photos using MICA and upload into operating system/software
• Write mitigation and reconstruction estimates using Xactimate and or Contents Tracker, with a laptop in the field or in office on desktop
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Perform…