Trainer, Technical Support

Hourly Pay Range

Hourly Pay Range: $28.43 - $44.07. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Applications Trainer I
• Location:
  
  Skokie, IL
• Full Time
• Hours:
  
  Monday-Friday, 8am-430pm [hours and flexible work schedules)
• Hybrid
• Travel between Endeavor Health locations as needed

The IT Applications Training and Support Specialist I at Endeavor Health is an entry-level role responsible for delivering and supporting training solutions on EMR and other technology platforms. This position focuses on learning core systems, providing end-user support, and delivering established training programs under guidance. Training delivery methods include classroom instruction, web-based learning, one-on-one coaching, and creating training documents/tools. The Specialist I acts as a liaison between IT, Operations, and end-users to promote adoption, improve workflows, and ensure smooth daily operations.

• Assists with designing, developing, and maintaining training strategies, class curricula, and support documentation.
• Supports small projects as assigned.
• Assists with testing and troubleshooting of EMR and technology systems.
• Remains updated and learns new technologies and methods for training delivery.
• Supports and delivers training onsite and virtually (one-to-one, classroom, and group settings) with oversight.

• Associate’s Degree or equivalent work experience
• 1+ years in healthcare or relevant industry.
• Proficiency in Microsoft Office Suite; ability to learn new applications.
• Foundational instructional and facilitation skills.
• Customer service orientation and ability to build rapport with end-users.
• Flexibility and adaptability in a dynamic environment
• Curiosity and problem-solving with guidance.
• Teamwork and collaboration skills.
• Accountability for accuracy and adherence to policies.
• Positive, can-do attitude with openness to change.
• Ability to remain calm and professional in stressful situations
• Strong verbal and written communication skills

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities