Treatment Coordinator

Description

Job Type

Full-time

Skokie, IL

Attention current Webster team members. If you are interested in transitioning to another position in the company and feel you are interested in being a treatment coordinator please apply and inform your practice manager and HR to be included in the internal interviewing process. We are willing to train any candidates. We look forward to hearing from you!

Position: Treatment Coordinator (TC)

ORG Type: Admin

Reports to: Practice Manager

FLSA Status: Non-Exempt

Date: Feb 9, 2024

Core Competencies

• Proficient negotiating skills
• Effective Interpersonal communication and customer service skills
• Demonstrated financial and business acumen

Roles and Responsibilities

The Treatment Coordinator’s (TC) primary responsibility is to clearly explain the treatment options and related financial responsibility to the patient. The TC acts as a liaison between the doctor and the patient and is tasked with gathering information in the new patient experience, in addition to coordinating a treatment plan and effectively presenting it to the patient.

Duties include, but are not limited to:

• Maintain optimization of doctor’s schedule
• Knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients to maximize adoption rate
• Present and complete treatment plans and ensure appropriate documentation and system records completion
• Calculate and collect copays accordingly; responsible for some internal accounting duties that support the practice’s goals for profitability.
• Call insurance to verify patient benefits ensuring completing of all benefit requirements and collection accuracy
• Maintain 95% appointment confirmation
• Attend to incoming calls and maintain callback
• Provide a calming environment to care for patients concerns about treatment and affordability
• Other duties as assigned

Requirements

Required Qualifications and Skills

• Employed with webster at least 180 days.
• Clinical background/insurance experience a plus
• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Superb interpersonal skills and friendly customer service skills
• Self-directed and motivated individual with proficient Influencing/negotiation skills
• Proficient in basic computer applications with the ability to learn new software
• Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits
• Familiarity with ADA codes
• Ability to function within a team