Senior Customer Service​/Admissions Officer

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full‑time courses for 16–18‑year‑olds, apprenticeships, courses for young people with special educational needs, part‑time courses and degree level courses with a mission statement of ‘enriching lives through learning’.

Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.

We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose‑built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm‑up area.

• To oversee the day‑to‑day functions of the Customer Services Team.
• To manage the effective deployment of the Customer Services Team by providing direction, guidance, coaching and support.
• To motivate the Customer Services team and maintain a comfortable and conducive working environment.
• To function as an effective team member within the Customer Services and Admissions team.
• The ideal candidate will manage the effective deployment of the Customer Services Team by managing and providing guidance, coaching, and support.

• Qualified to Level ټکی 2 (GCSE Grade A*-C or equivalent) in English and Maths (or willing to work towards completion within a specified time frame)
• Experience and knowledge of management of staff.
• Experience/knowledge of the FE sector admissions services.
• Experience of working in a busy, high‑volume, face‑to‑face and other channels, customer‑focussed environment setting with excellent customer service skills.
• Excellent range of administrative skills to include word processing, spreadsheets and databases.