Customer Service Executive

About this Role

This Customer Service Executive role is all about keeping the wheels turning, literally. From organising fleet operations to ensuring smooth customer experiences, you’ll play a key role in our day-to-day operations.

Are you someone who thrives on organisation and enjoys helping things run smoothly? If you’re ready to bring your customer service skills to an exciting and varied role, we’d love to hear from you. At Dawsongroup, we’re committed to providing top-tier support to our customers and we need someone like you to help make that happen.

• Manage fleet operations and handle branch administration.
• Plan and coordinate MOT schedules and maintenance programmes.
• Arrange the delivery and collection of vehicles to and from customers and branches.
• Support the team with a range of administrative tasks.

You’re organised, approachable, and thrive in a team environment. With experience in customer service, you’ll bring the skills needed to keep things running smoothly.

• Confident communicator with a great telephone manner.
• Strong administrative skills and PC literacy.
• Comfortable managing multiple tasks and working under pressure.
• A driving licence is highly desirable.
• Prior experience in asset rental, distribution, or transport is a bonus, but not essential.

We welcome people from all backgrounds, and if you don’t tick every box below, please still consider applying.

Dawsongroup is a leader in the asset rental industry, known for providing innovative and reliable solutions to our customers. Our culture is built on integrity, sustainability, and creating rewarding careers for our people.

• A trusted partner to supply chain operators across industries.
• Committed to responsible and ethical business practices.
• Focused on supporting the growth and well-being of our employees.

At Dawsongroup, we invest in your potential. Whether it’s through training, career progression, or well-being support, we’re here to help you thrive.

• Clear pathways for internal progression, nationally and internationally.
• Comprehensive training programmes to support your development.
• 25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.
• Access to mental health and well-being support.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to take the next step? Apply today and join a company where people are truly valued because at Dawsongroup, people are our greatest asset.