Handyperson​/Keysafe Fitter

Care and Repair Edinburgh is an independent charity offering a range of practical services to help older people and those living with disabilities in Edinburgh to repair, improve or adapt their homes so that they can live safely and independently for as long as possible.

We have been serving Edinburgh’s older and disabled residents since 1985 and complete over 5,000 jobs every year in homes across the city. Our services include minor and major home adaptations to improve accessibility, comfort and energy efficiency as well as a handyperson service that uses volunteers to complete DIY services and help with technology in the home.

Care and Repair Edinburgh (CRE) aim to deliver the highest quality for our clients, so you will be required to show enthusiasm for standards and best practice, demonstrate patience and empathy with older people and understand the impact of loneliness and isolation.

Support Care & Repair Edinburgh (CRE) with Keysafe fitting and handyperson provision, ensuring everything is completed to required standards and within timescales and that clients are provided with clear instructions ensuring that high levels of customer satisfaction are maintained.

• Keysafe installation/repairs
• Completing minor repairs
• Installing safety equipment
• Helping assembly furniture
• Silicone removal/replacement
• Fitting of toilet seats

• To ensure the safe operation and storage of equipment and tools at all times
• To operate safe working practices with due regard to Health and Safety Regulations, COSHH, Control of Infection, Waste Disposal etc in accordance with legislative requirements and policies and procedures
• To ensure that all Keysafe fittings are completed to required standards and timescales and that clients are provided with clear instructions on how to use them.
• To ensure that high levels of customer satisfaction are maintained.
• To ensure that promotional material is distributed widely either through face-to-face or telephone marketing.
• To carry out any handyperson repairs as required.
• To assist other trades within CRE

• Liaise with the Operations Manager to ensure the appropriate maintenance and vehicle checks are undertaken on the company vehicle in line with the company vehicle policy and procedures.
• To ensure that work practices are streamlined using electronic diaries and payment systems.
• To maintain work records, record materials used, time taken and record same on Charity Log (CRE’s database) for invoicing purposes.
• To inform the administrators of any follow up action that may be required and keep accurate records of appointments.
• Act at as an ambassador for CRE when dealing with members of the public, suppliers, customers etc.
• Maintain professional and technical knowledge by attending appropriate training courses and workshops.
• Reporting of any data protection, safeguarding or complaints of any nature from clients or suppliers without delay.
• To take a pro‑active approach to client liaison and ensure that concerns are dealt with or relayed

• Effective listening, oral and written communication skills
• A high standard of customer care and an ability to work flexibly and to respond positively to service developments
• Ability to work effectively under pressure and prioritise work in a busy environment
• Good IT, organisation, and planning skills
• Sound knowledge and understanding of
• safety documentation
• An understanding of GDPR and data protection requirements
• An understanding of and commitment to equal opportunities – you need to relate positively to people of different cultures, backgrounds and experiences and believe in the equal value of people regardless of race, religion, culture, gender, age, disability or sexuality.
• Ability to work independently and as part of a team

• Knowledge of issues relating to safeguarding of vulnerable people
• Experience of working alongside volunteers

• Evidence of Trade / DIY skills

• To undertake any other reasonable duties as requested by your Line Manager.
• Commitment to supporting and working alongside…