Second Line Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a IT Support Engineer to provide 2nd Line support within a Microsoft enterprise.

Our client requires the Second Line Support Engineer to have strong capabilities in Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to £35,000 to be based in Sittingbourne, on a hybrid basis + benefits.

Our client offers fantastic training and an access to the latest training & certifications within their field.

• Resolve escalated technical issues across infrastructure, cloud, networking, and applications
• Diagnose, troubleshoot, and implement configuration changes across customer environments
• Manage incidents in line with SLAs, KPIs, and best practice
• Communicate clearly with customers, managing expectations and providing updates
• Maintain accurate ticketing, documentation, and knowledge base articles
• Identify recurring issues and contribute to service and process improvements
• Support projects alongside senior engineers and solutions teams
• Participate in disaster recovery, business continuity, and security activities
• Work with vendors and third parties on escalations and advanced fixes

• Minimum of two years’ experience within a 2nd / 3rd Line Support position
• Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
• Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
• Virtualisation (Hyper-V, VMware, Citrix)
• Networking (LAN/WAN, firewalls, VPNs, routing & switching)
• Hardware, backup, cybersecurity, monitoring, and automation tools
• Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
• Must have able to drive, with access to vehicle.