Credit Controller

Credit Controller – Sittingbourne

Full details of the job.

Employment Type:

Permanent

Location:

United Kingdom

Model:
Hybrid

Salary:
Competitive

To assist in managing and monitoring the credit accounts of clients, ensuring timely collection of payments and minimizing bad debt exposure. The Credit Controller will liaise with customers and internal departments to maintain accurate financial records and resolve any payment issues efficiently.

• Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
• Maintain accurate and up-to-date customer account records.
• Chase outstanding debts by phone, email, or letter.
• Negotiate payment plans with customers experiencing financial difficulties.
• Work with legal teams on escalating overdue accounts to legal action when necessary.
• Ensure collections are in line with company policies and payment terms.
• Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed.
• Investigate and resolve payment discrepancies and customer queries in a timely manner.
• Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
• Provide insights and analysis on payment trends and customer credit risk.
• Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.
• Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
• Ensure adherence to credit policies and procedures.
• Comply with regulatory and legal requirements related to credit control and debt recovery.

• Credit Management certification preferred but not required.
• Proven experience as a Credit Controller, Debt Collector, or in a related role.
• Strong knowledge of credit management and collection procedures.
• Excellent communication and negotiation skills.
• Ability to work well under pressure and handle difficult conversations.
• Strong organizational and time management skills.
• Proficiency in accounting software and MS Office (especially Excel).
• Proficient in intermediate Excel functions such as VLOOKUP/XLOOKUP and pivot tables.
• Proven experience in receipt allocation within Xero and CCH.

• Attention to detail and high levels of accuracy.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Customer service-oriented with a focus on maintaining positive customer relationships.

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

• Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• PMI single or family
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental

* subject to exceptions and business needs