Operational Support Officer

Operational Support Officer – Southern Housing

Southern Housing are looking for two motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer.

Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.

In this role you will be reporting to an Operational Support Team Manager and will deliver high‑quality support services for our Operations and Customer Transactions Directorates.

You will provide administrative support services that are customer‑centred and efficient, positively supporting our wider teams collaboratively.

This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after training) within our Sittingbourne office.

Full‑time, permanent position based in the Sittingbourne office.

• A proven track record of delivering a successful customer‑focused service
• An excellent understanding of process
• Excellent customer service and communication skills
• Strong desire to support other teams and deliver a one‑team approach
• Good listening skills with the ability to effectively apply the knowledge gained
• Strong belief in customer satisfaction and business‑benefit driven solutions

In your supporting statement, it is important that you address how you meet the above criteria providing examples.

Closing date for applications: 22nd January 2026 at 23:59pm