Benefits Administrator

EMPLOYEE BENEFITS ADMINISTRATOR - SITTINGBOURNE, KENT

Our client is looking for an Employee Benefits Administrator to join their firm in Kent
. The ideal candidate will have proven experience in pensions administration, with a strong focus on workplace pension schemes. This includes Auto Enrolment, Salary Sacrifice arrangements, and general pension scheme administration. A working knowledge of wider employee benefits—such as Group Life Assurance, Income Protection, Private Medical Insurance, Dental, and Cash Plan benefits—would be advantageous.

This will be a hybrid working role, with an expected 3 days in the office each week.

• Handling client, provider, and adviser queries via email, letter, and telephone.

• Issuing new joiner communications (database-generated and employer-specific emails).
• Sending benefit invitations and processing benefit additions.
• Notifying employers of payroll-related changes.

• Processing new joiners and leavers.
• Updating employee address changes and notifying relevant providers.
• Managing benefit level amendments.
• Completing bulk data downloads.
• Issuing application launch emails and supporting users with login queries.

• Explaining the transfer process to clients and issuing LOAs.
• Sending LOAs to providers and following up until information is received.
• Keeping clients updated throughout the process.
• Providing policy summaries and benefit projections once received.
• Arranging adviser calls in line with service agreements, where appropriate.

• Generating and issuing transfer documentation.
• Maintaining and updating transfer tracking records.
• Chasing outstanding paperwork in line with agreed timelines.
• Issuing completed paperwork to providers and monitoring transfers through to completion.
• Keeping clients informed throughout the process.

• Managing new joiners and leavers.
• Checking contribution amounts for accuracy.
• Ensuring compliance with Auto Enrolment requirements.
• Maintaining monthly contribution data within internal systems.
• Communicating effectively with current and former employees, providers, employers, and advisers.
• Coordinating employer meeting days, including liaising with advisers and employers, issuing employee invitations, and preparing meeting documentation and diaries.
• Supporting employer re-enrolment exercises, advising on employee eligibility, and processing re-enrolment with providers once dates are agreed.
• Liaising with employees and employers to action requested changes to contribution levels or bonus sacrifice arrangements, ensuring all records and audit documentation are completed accurately.
• Supporting employees through the Auto Enrolment process, including explaining regulatory requirements and statutory contribution levels, and processing opt-outs.
• Issuing employee communications relating to salary sacrifice, Auto Enrolment contribution changes, higher-rate tax relief claims, and responding to related queries.