Seasonal Room Attendant

Overview

Job Title: Seasonal Room Attendant

Reports To: Housekeeping Manager

Department: Rooms

FLSA Status: Hourly/Non-Exempt

Job Summary: Responsible for the daily cleaning of the guest rooms. Reports maintenance deficiencies to maintain rooms/suites in compliance with standards.

• All associates must provide excellent customer service to our guests

• Associates must treat each other with courtesy and respect

• While working associates must follow all company policies and procedures

• Associates must obey all state and federal laws

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates

• It is imperative to be on time and ready for work at the start of the assigned shift

• Work with all staff to provide prompt service and customer satisfaction

• Make sound judgments and anticipate issues and opportunities

• Ensure that guests’ special needs are met

• Work closely with the housekeeping staff to make certain guest needs are known

• Display effective communication skills and a high sense of integrity

• Keep work areas clean, neat, and organized

• Obtain goals set by Housekeeping Managers

• Ensure that every room is cleaned to the high standards of the lodge and hotel

• Properly stock housekeeping carts

• Report maintenance problems and fill out appropriate forms

• Follow trained procedures of chemical use, cleaning procedures

• Complete team side work

• Other duties as assigned

• Housekeeping experience is preferred

• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure

• Self-motivated, detail oriented, and a positive customer service attitude

• Possess time management skills with the ability to multi-task and work efficiently under pressure

• Ability to communicate effectively with coworkers and guests

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends

• Able to make sound judgments and anticipate problems

• Must be knowledgeable and work safely with cleaning chemicals and techniques, able to receive training in bio-hazard material clean-up

• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation

• CPR and/or First Aid training desirable

• Regularly required to stand; walk

• Use hands to finger, handle, or feel

• Reach with hands and arms

• Regularly stoop, kneel, crouch, or crawl

• Regularly lift and/or move up to 20 pounds

• Frequently lift and/or move up to 50 pounds

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.