Patient Registration Specialist

Pay Range: $25.00 - $31.88

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre-registration review process for insurance verification for upcoming appointments.
• Manages follow-up appointment requests.
• Retrieves payment collection for services, including flat rate services, co-pays or up-front collections.
• Collects documentation required for registration compliance and timeliness.
• Documents registration data into the electronic health record.
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre-authorization requirements.
• Communicates with peers, patients and care teams through multiple channels for appointment requests and patient-initiated outreach.
• Creates new patient profiles in the electronic health record with quality data input of demographics and proper identification collection.
• Manages multiple worklists, including New Patient Registration Worklist.
• Schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others) with cross-training for assigned coverage as a PRS.
• Coordinates signup for patients in the MySEARHC patient portal.
• Supports SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery.
• Works well with peers, patients, and leadership.
• Participates in departmental improvement efforts, maintains a clean and safe working environment, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources.
• 80% of the job will involve registration and insurance verification work; 20% involves patient and care team scheduling request communication.
• Other duties as assigned.

• High School Diploma preferred.
• Preference given to applicants with advanced degree.
• Basic Life Support preferred.

• 1 year of healthcare, behavioral health, dental, customer service, or relevant administrative/office experience required.
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified.

Knowledge of

• Available SEARHC services, other tribal health organizations in Alaska, and community.
• Customer service principles.
• Front-end revenue cycle requirements.

Skills in

• Attention to detail and quality data input.
• Proficiency with computers and standard software.
• Oral and written communication and interpersonal skills.
• De-escalation and critical thinking skills.

Ability to

• Prioritize work and multi-task in a fast-paced office with interruptions.
• Self-start and willingness to learn.
• Read and comprehend simple instructions, short correspondence, and memos.
• Demonstrate time-management, organizational, and customer-service skills.
• Work flexible hours with limited unplanned absences and work independently.

Computer Skills

• Proficient in Microsoft Office products including Word, Excel, and PowerPoint.

Other Qualifications

• Strong organizational and time management abilities.
• Teamwork.
• Proficient in EHR systems.

Travel Required

• Travel not required.

• Employees are responsible for complying with safe work rules; report all accidents and injuries immediately; cooperate in accident and injury investigations; report defective equipment and unsafe conditions.

• Regularly required to talk or hear. Frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch or crawl. May lift and/or move up to 50 lbs.

• Typically moderate noise level.

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you ll enjoy your career with us!