Airside Experience Specialist - FSD

Join Signature Aviation as an Airside Experience Specialist - FSD
. This role is the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you’ll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.

You'll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset
. This position requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

Responsibilities (other duties may be assigned):

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate closely with all team members, guests, clients, vendors, and aircraft crew members to meet service needs, including fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify open job tasks, and instantly communicate any safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, and stair trucks.
• Load and unload luggage and cargo into/out of aircraft and from/to the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude, ensuring patients always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving the shuttle vehicle to transport guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel quality control, receipt, inventory, and maintain accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements.
• Cease work when an unsafe condition or act could cause harm and report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records of time worked and services performed.

• High School Diploma or GED.
• Minimum 18 years of age.
• Ability to pass company background checks, drug tests, and airport background checks, as well as be insurable by the applicable policies.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination; must pass a color vision test for aviation fuel inspection.
• Valid state driver’s license; in some locations a commercial driver’s license (CDL) may be required.
• Exercise good judgment and follow directions from supervisor/management.
• Preferred: 3–6 months experience or training in aviation, customer service, or related field, or equivalent combination of education and experience.

• Hospitality skills:
  Energetic, outgoing, and guest‑obsessed; anticipate guest needs and prioritize requests while multitasking.
• Language skills:
  Read and comprehend safety rules and operating instructions in English; communicate clearly in English.
• Math skills:
  Perform basic arithmetic and related calculations.
• Physical ability:
  Operate motor vehicles and ground support equipment safely; perform tasks from elevated heights.
• Critical thinking:
  Follow multi‑step instructions and handle standardized situations.
• Interpersonal skills:
  Work well with others and provide effective collaboration.
• Multitasking:
  Manage multiple tasks simultaneously with attention to detail.
• Computer skills:
  Use a computer and email, learn company software, and pass training modules.
• Task management:
  Complete training programs successfully and timely.

With…