Lead Service Technician - 2nd Shift M

Lead Service Technician – 2nd Shift (Mon‑Thu 12:30 p.m. – 11:00 p.m.)

Join Butler Machinery as a lead diesel service technician. We are looking for self‑motivated, hardworking, team‑oriented, customer‑driven professionals to support our service team across a four‑state region. If you have a passion for working with construction, agriculture or power generation equipment and are eager to continue learning throughout your career, you will thrive here.

Monday – Thursday 12:30 p.m. – 11:00 p.m. ($1.50 lead differential and $2.00 night differential). The position includes a strong focus on customer service, safety, and team collaboration.

Senior level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Information Technology (Service).

• Assist with scheduling work in the shop and field.
• Troubleshoot & repair all aspects of our product lines.
• Charge out a large percentage of time to revenue work orders.
• Immediately address any safety‑related issues in the shop.
• Assist with contamination control procedures.
• Assist technicians on field jobs with tooling, ordering parts and providing timely information.
• Maintain a clean and organized workplace with orderly flow through the shop.
• Handle special projects as requested by Service Advisors or Service Manager.
• Assist with receiving and delivery of equipment in and out of the yard.
• Track small tools, necessary repairs, general condition, and assess new tools that may be needed.
• Work closely with trainees and technicians.
• Assist in maintaining the work order process from open to close, including taking customer calls, troubleshooting on the phone, opening work orders, assigning technicians, reviewing, and closing orders after repair.
• Make final inspection on all work leaving the service department.
• Work without supervision.
• Develop and enhance working relationships with customers and associates.
• Understand the complete process of the service department.
• Provide after‑hour field service when required.
• Carry after‑hour emergency phone as needed.
• Other duties as assigned.

• Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education.
• Three (3) years minimum mechanical experience with Caterpillar and AGCO preferred.
• Experience includes all mechanical, hydraulic & electrical system knowledge and troubleshooting.
• Familiar with time requirements to perform specific jobs.
• Knowledge of the online DBS, BMTS, and SIS systems.
• Consistently achieve set flat rates on work orders.
• Strong communication, listening, and problem‑solving skills.
• Leadership training preferred but not required.
• Team oriented.
• Service Ag, Truck and Heavy equipment customers.
• Meet driver insurability standards.
• Valid work authorization and able to work in the U.S. without company sponsorship.
• Trade‑specific tooling required.

• Generous retirement plan with 8% guaranteed by the company each year once eligibility is met.
• Health insurance – 3 plan options.
• Health Savings Account – employer contribution up to $1,300 year.
• Dependent Care Flex Spending Account.
• Dental insurance – 2 plan options.
• Vision insurance.
• Basic life/AD&D and supplemental life insurance.
• Employer‑paid short‑term disability coverage – 60% of base pay.
• Maternity and paternity benefits.
• Holidays.
• Paid time off (PTO).
• 401(k) plan.
• Employee assistance program (EAP) – including health coaching.
• Smart Dollar – employer‑paid financial planning program.
• Legal Shield/d products.
• Company‑sponsored benefits including uniforms, safety glass allowance, optional Credit Union membership, and educational assistance.
• Voluntary benefit options – cancer insurance, accident, hospitalization.

EOE/Vet/Disability