Service Technician Class A

Title: Service Technician (A Class)

Reports to: Shop Foreman / Service Manager

Classification: Non-Exempt

Summary/Objective: As a Service Technician (Class

A), you function as a skilled-level technician capable of performing diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair, and who has previously worked a B Class general service technician. Other duties may be assigned.

Essential Functions/Duties, include but not limited to:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses vehicle problems based on customer complaints and inspection.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles with customers when requested.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions, while following a pre-delivery inspection check list.
• Installs optional equipment specified by the customer or dealer.
• Reports machinery defects or malfunctions to the Shop Foreman.
• Ensures that customers’ cars are kept clean. Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Follows the Fixed Right the First Time (FRFT) philosophy.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, Etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
• Other duties may be assigned

Competencies/Required Skills/

Job Requirements:

· Troubleshooting – Determining causes of operating errors and deciding what to do about it.

· Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.

· Writing – Communicating effectively in writing as appropriate for the needs of the audience.

· Speaking – Talking to others to convey information effectively.

· Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

· Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

· Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

· Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

· Valid driver’s license

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility: No

Work Environment/Equipment Used: While performing the duties of this job the employee is regularly exposed to moving…