Customer Service Lead - Part-Time

Customer Service Lead - Part-Time

Join the Burlington team as a Customer Service Lead
! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast‑paced environment, this role may be for you.

As the Part‑Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times. You’ll lead by example, approaching your work with Burlington’s philosophy and company core values in mind, ensuring a customer‑first focus is a priority while friendliness, speed of checkout, and customer service remain top of mind.

• Model company core values, Burlington’s philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the team.
• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front‑end area and troubleshoot issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

You will enjoy a competitive wage of $16.00 per hour, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Burlington provides a variety of training and development opportunities for associates to grow with us.

701 S. Highline Place, Sioux Falls, SD 57110 (Site )

Regular Part‑Time

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.