Food Service - Associate

Overview

Great Plains Zoo & Delbridge Museum of Natural History, 805 S Kiwanis Ave, Sioux Falls, South Dakota, United States of America

Posted Tuesday, February 3, 2026 at 6:00 AM | Expires Sunday, March 8, 2026 at 5:59 AM

Join our hospitality team at the Great Plains Zoo! Operating hours are 9 am to 5 pm daily, hours may vary by location but generally align with zoo operation hours. Shifts typically range from 5 to 8 hours, depending on operational scheduling needs. Weekend availability is required for this role.

Food Service Associate

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support restaurant prep (FOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure proper uniform, hygiene, hand-washing and glove use with self.
• Maintain a SSAfe work environment by abiding to all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
• Communicate up to the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Present a clean and welcoming experience for guests by upholding sanitation requirements.

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

None Required

• Eligible for overtime pay.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include:
Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.;
Colorado:
Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under HFWA;
Maryland: 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year;
Washington: 1 hour of paid sick leave for every 40 hours worked, per Seattle rules.

SSA Holdings and its affiliated companies are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents:
By submitting your job application, you agree you have reviewed the SSA Group California CCPA Notice.

San Francisco Residents:
We will consider qualified applicants with arrest and conviction records per the Fair Chance Ordinance; please review the Fair Chance Ordinance doc. By submitting your application, you agree you have reviewed the document.

Notes:
This description may include non-exhaustive list of responsibilities and is subject to change.