General Manager; Sioux Falls, SD

Overview

Come and grow with us! 1-800 Hansons has been one of the top home improvement companies for 37+ years. 1-800 Hansons has grown from humble roots as a small family business to a large multi-million dollar company providing 5-star customer experiences and top quality products to meet everyone's budgets. We are now helping our customers continue to love where they live in 14 states and 24 locations across the country.

• Accountable for the branch operations of a geographic region, including profitability, satisfaction of our people and partners, and delivering outstanding customer experience throughout the customer lifecycle.
• Partner with all levels and departments to ensure we deliver against goals and objectives.
• Ensure all company policies and procedures are followed by employees, Sales Executives, and installation partners while upholding the highest standards of performance and customer service.
• Oversee the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes.
• Lead and manage internal team members; perform personnel functions such as interviewing, training, performance reviews, and disciplinary actions.

• $90-$110k+/year
• Quarterly bonus opportunities
• Weekly pay on Fridays through direct deposit
• Eligible for health benefits at 60 days of employment
• Eligible for 401k with company match at 90 days of employment
• Paid time off with unlimited rollover of unused hours
• Eligible for holiday pay immediately
• Tools provided to develop and grow within the company to opportunities such as Regional Manager, VP of Sales & Operations, Chief Revenue Officer, etc.
• Employee as well as friends & family discounts
• Incentive opportunities such as Presidents Club trips for yourself and a guest

• Accountable for generating sales through the execution and oversight of the sales process.
• Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed.
• Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology.
• Accountable for completing installations that result in revenue generation.
• Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs.
• Develop relationships with Installation Crews to ensure productive, high-quality work output.
• Ensure quality workmanship by monitoring jobs throughout the installation process.
• Accountable for a five-star customer experience.
• Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process.
• Achieve or exceed Net Promoter Score (NPS) goals by maintaining the highest levels of customer service for external customers.
• Accountable for the leadership and management of Internal Team Members.
• Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues.
• Accountable for productive and effective working relationships with Corporate and Branch team members.
• Accountable for a financially profitable region.
• Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue.
• Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing.
• Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team.
• Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalation.

• Bachelor’s Degree in business management or a related field.
• Minimum of five (5) years of sales management experience.
• Minimum of two (2) years of general management experience.
• Demonstrated track record of successful lead generation and sales results.
• Experience driving customer experience improvements.
• Excellent verbal and written communication skills.
• Pro…