Underwriting Processing Supervisor

Reports to: Manager of Underwriting
Classification: Full Time, Exempt

Qualified candidates will possess expert level knowledge of ECGs policies and procedures and be self-driven. As an UW Processing Supervisor, you will be responsible for hiring, training, mentoring, overseeing, and motivating the Underwriting Processing team. In addition, you will serve as the liaison between the Underwriting Processing team and organizational management.

• Perform all essential functions of the Underwriting Processing role.
• Coordinate with the HR department to interview and hire applicants for open positions.
• Perform on-site training as needed during onboarding of new hires / third party resources or during process changes. Develop and maintain training documents as they relate to the UW processing. Identify training opportunities and provide relevant and constructive performance feedback to team.
• Conduct Annual Performance evaluations.
• Conduct regular team meetings, calibration exercises, quality monitoring exercises, and one on one meetings.
• Seek team members’ feedback and provide suggestions to UW Leadership team.
• Monitor and report technical issues through Help Desk and escalat to Manager when necessary.
• Audit UW processing team outcomes for consistency and adherence to ECGs policy and procedures.
• Team up with department leaders/supervisors to communicate staffing, volume or processing updates when necessary.
• Work directly with the sales team, business development team, tech team, and other parties internally and externally to resolution challenges.
• Identify, and elevate issues or exception requests to management for approval.
• Monitor volume and make adjustments to breaks and schedules when necessary.
• Review and approve timecards, schedules, and PTO requests.
• Other duties as assigned.

The UW Processing Supervisor will have direct supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role.

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

• The ability to multitask with a high level of accuracy and efficiency.
• Previous experience managing a team, required.
• Professional demeanor and the ability to thrive in a fast-paced environment.
• Strong, effective, oral and written communication skills.
• Must be able to work independently and/or with a team.
• Must have strong analytical, mathematical and judgmental skills to complete assigned tasks with a high level of accuracy.
• Strong organizational skills and exceptional attention to detail.
• Must be technically savvy with strong, but basic Office and Internet skills.
• Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work.
• Committed and willing to work the number of hours per day required to accomplish daily tasks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.