Supervisor, Operations Processing

Bring Your Leadership. Bring Your Accuracy. Bring Your Operational Excellence.

At Goal Solutions, we’re transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast— and we’re looking for an Operations Processing Supervisor who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team.

This role is for someone who naturally steps into leadership… someone who thrives in detailed, fast-paced, compliance-driven environments… someone who believes in structure, coaching, accountability, and continuous improvement.

Our Operations Processing team is the engine behind accurate servicing. As the Operations Processing Supervisor
, you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You’ll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments.

• Lead a team responsible for delivering accurate, timely processing across core servicing functions
• Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs.
• Provide coaching, support, and development for Processing Specialists.
• Resolve escalations, discrepancies, and operational questions with clarity and professionalism.
• Monitor workload volumes, quality trends, and performance metrics.
• Partner with operations, quality, and compliance teams to maintain consistency and process excellence.
• Support onboarding, cross-training, and continuous improvement initiatives.
• Strengthen documentation, workflow structure, and operational rhythm.

• Deliver a more accurate, dependable servicing experience for clients and consumers.
• Strengthen team performance through coaching, clarity, and accountability.
• Reduce escalations and errors through proactive leadership and quality checks.
• Improve operational consistency through structure, communication, and collaboration.
• Support a culture of detail, teamwork, and shared accountability.

• Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows.

• Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability.

• Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication.

• Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates.

• Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience.

• Experience leading in operations, processing, servicing, or a call center.
• Hands‑on experience in loan servicing, payment processing, financial operations, or similar environments.
• Strong communication skills with the ability to guide, coach, and influence others.
• High attention to detail and ability to lead in a volume‑driven, deadline‑focused setting.
• Experience handling escalations and resolving operational issues.
• A structured, calm, solutions‑focused leadership style.

Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won’t get lost in layers of bureaucracy here — you’ll have visibility, voice, and the chance to solve real problems in a company that values innovation and action.

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Long-Term Incentive Program
• Medical, dental, and vision
• Annual HSA contribution: $1,700
• Life insurance, disability, and critical illness coverage
• Birthday holiday
• Two Community Days
• Free…